Our Privacy Policy
We are committed to protecting the privacy of your personal information. Personal information is information that would identify you, or from which you can be identified. We don’t give away or sell the personal information that we collect and we have systems in place to protect it.
COLLECTING YOUR PERSONAL INFORMATION
We will collect personal information if you choose to register for a membership or free trial to the HomeworkHound website.
The personal information we collect includes your name, telephone number, e-mail address, school name, country or location, student names, year level. We may collect other information and interactions when needed to provide you with technical support or a service you request.
In most cases it is unfeasible for you to remain completely anonymous, and to access the site or provide you customer support as we will need to identify you or collect personal information.
In order for your students to use Homework Hound, we will require you to create an account with a first and last name. If you wish you limit the personal information you provide, you can choose to use their initials or first name and last name initial.
In order to ensure that you fully utilise HomeworkHound, we request that all of the information that you provide be accurate. However, you can register accounts using a pseudonym or de-identified information.
If you purchase any products from the HomeworkHound website we will collect sufficient information from you to be able to deliver those products to you in a timely manner.
COLLECTING OTHER INFORMATION
HomeworkHound keeps track of the pages our customers visit within our website, in order to determine what pages and services are the most popular. This information does not necessarily identify individual members or visitors to our website.
We will merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content.
COOKIES AND THIRD PARTY
We use cookies on this Website to enhance your browsing experience. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookies are used to simplify the process of delivering relevant content and make website navigation easier by recalling your specific information on subsequent visits.
Some of the following third party cookies are in use on our website include,
Cookies used for advertising and marketing purposes including, Google Ads, Facebook.
We also use cookies to monitor web traffic through Google Analytics and our email marketing software. These cookies may track pages you visit and how long you spent on the page.
You have the ability to set your web browser to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of this website.
USE OF YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
We keep all your personal information confidential and do not sell or disclose your information to advertisers or any external third parties. The following are occasions when we may disclose your information,
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services and sending postal mail. We will only provide those companies with the information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
If you give us great feedback, we might include your feedback with your name as a testimonial on our website.
SECURING YOUR PERSONAL INFORMATION
We committed to keeping your personal information secure. With all information collected and stored within a secure environment, and we maintain reasonable administrative, technical and physical safeguards.
All the information that you provide us is stored and maintained by third party, Amazon Web Services (AWS), who comply with strict privacy obligations. These servers are located in Sydney, Australia.
In the unlikely event we are made aware of a security breach we reserve the right to take the necessary measures, which include, but not limited to, research and investigation, as well as notifying appropriate parties. We will notify affected individuals via email if it is deemed a reasonable risk to that user or required by law.
THIRD PARTY SUB-PROCESSORS
| Sub-Processor | Data | Location of Processing | Security |
|---|---|---|---|
| Amazon Web Services | Personal data contained in user account information and report data. | Australia | AWS Compliance Programs, AWS Sub-processors |
| Cloudflare | Personal data contained in user account information. | Customer traffic is processed globally at the data center closest to the end user. | Compliance Resources, Cloudflare Sub-Processors |
| Zendesk | Customer service and support. Email address and name. | Data centers in Northern Virginia, Ohio, Oregon, Ireland, Frankfurt, Tokyo, Sydney | Zendesk Trust Center |
| Google Analytics | Collects non personal data, such as location, page visits, browser. | Customer traffic is processed globally | Google Privacy Policy |
| Twilio | Personal data contained in email communications. | World wide data centers. | Trust Center, Twilio Sub-Processors |
DISCLOSING YOUR PERSONAL INFORMATION
HomeworkHound may disclose your personal information without first asking your consent only in accordance with relevant privacy law. We will disclose your personal information in the good faith belief that such action is necessary to: (a) comply with legal process served on HomeworkHound; (b) protect and defend the rights or property of HomeworkHound; or (c) act in urgent circumstances to protect the personal safety of an identified person, or the public; or as otherwise excused by law.
CONTROL OF YOUR PERSONAL INFORMATION
Except as otherwise described in this statement, personal information you provide on the website will not be used or shared outside of HomeworkHound and its controlled subsidiaries and affiliates without your permission.
Personal information collected on the website is stored and processed in Australia.
YOUR ACCESS TO YOUR PERSONAL INFORMATION
You may review and update your personal information at any time at through your profile page.
SECURITY OF YOUR PERSONAL INFORMATION
We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. If we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of AES-128 encryption, such as the Secure Socket Layer (SSL) protocol.
OUR ACCOUNTABILITY
When you purchase our services there is a mutual obligation: for you to provide certain information and for HomeworkHound to safeguard the information and to use and protect it as stated in this statement. It is HomeworkHound's practice to permit only those employees who are authorised to access and use your information for the purposes outlined in this statement. Furthermore, HomeworkHound business partners and other authorised entities are permitted to access and use the information of our customers only for the purposes which HomeworkHound specified and not beyond those purposes.
CHANGES TO THIS STATEMENT
We may update this privacy policy from time to time to comply with our legal obligations.
CONTACT INFORMATION
HomeworkHound welcomes your feedback regarding this privacy policy. Please contact us via our ‘contact us’ page. If you have a concern about the use of your personal information we will use commercially reasonable efforts to promptly determine and remedy the issue.
